WATABE GROUP

Operations Console

Review agent work. Approve carefully. Every decision is recorded.

Username Password

Emergency token access

Operator token

WATABE GROUP

Operations Console

Checking WhatsApp gateway…Verifying configured brand messaging capability.

Command centreAct and approve

Customer careServe and resolve

Growth & salesFind and convert

Service deliveryDeliver and maintain

Settings & controlConfigure and audit

0

CURRENT WORKSPACE

Approvals

Review and decide actions that require human authorization.

Search this view

Review approval

Decision note

Create proposal draft

Only qualified leads are eligible. Pricing and dates remain uncommitted unless verified.

Qualified lead Client name Verified client need

New support case

Brand Customer contact Subject Customer description

Schedule lead follow-up

Lead Follow-up date and time Reminder note

Prepare infrastructure change

This creates an approval record only. It cannot execute the change.

Brand Target Type Risk Justification Implementation plan Rollback plan

Register managed server

Secrets are not entered here. Add a credential reference only after its protected environment variables exist.

Server name Brand Type HTTPS endpoint Credential reference (optional)

Allowed diagnostics HTTPS health DNS resolution TLS certificate

Qualify service request

Use confirmed requirements and verified catalogue pricing. CEO approval is required before release.

Confirmed requirement and scopeDeliverables (one per line)Quote amount (TZS)

Link approved WHMCS invoice

The invoice must already exist, be unpaid and exactly match the approved project amount.

Invoice IDApproved amount (TZS)

Request business recommendation

Provide verified facts. The agent will compare options, risks and ownership before management decides.

Business scopeDecision requiredVerified facts and objectiveConstraints and non-negotiablesDecision needed by (optional)

Record decision

This closes the recommendation and creates an auditable management record.

Decision rationaleExpected outcome or alternative direction

New lead campaign

Campaign nameTarget organizationsRelevant servicesGeography

Prepare prospect outreach

Use only a contact published for business enquiries. This creates an approval and staff task; it does not send automatically.

ChannelPublic email, phone number, or meeting URLWeb page where contact was published

Record outreach outcome

OutcomeNotes

Brand communication gateway

Credentials are encrypted on the VPS and are never shown again. Leave secret fields empty to retain saved credentials.

BrandChannel

Email SMTPSMTP hostSMTP portUsernameSender emailPassword Use TLS

WhatsApp Cloud APIPhone number IDBusiness account IDGraph versionAccess tokenApp secret (optional)

Phone providerProviderFrom numberAPI base (HTTPS, optional)API keyAuth token (optional)

Meeting schedulingProviderPublic booking URLAPI token (optional)

Enabled for approved operations

Brand payment gateway

Provider credentials are encrypted and write-only. Configuration never authorizes payment posting, refunds, or service activation.

BrandPayment method

M-Pesa APIEnvironmentBusiness shortcodeTransaction typeHTTPS callback URLConsumer keyConsumer secretPasskey

Bank payment detailsBank nameAccount nameAccount numberBranchSWIFT code

Selcom APIEnvironmentVendor IDHTTPS API baseHTTPS callback URLAPI keyAPI secret

DPO APIEnvironmentCompany nameService typeHTTPS API baseHTTPS callback URLCompany token

Enabled for approved operations

Verified service or package

Only active entries can be used by proposals and recommendations. Prices are never inferred.

BrandNameCategoryVerified descriptionPricing modelFixed price (TZS, optional unless fixed)Minimum price (TZS, optional)Billing cycleTerms Active and available to the agent

Brand payment option

Use verified instructions only. Clients see these after service routing.

BrandMethodClient-facing labelVerified instructions Active

New payment review

Enter the reference from the customer proof and independently from the provider SMS or bank record.

Channel WHMCS invoice ID Amount Reference on customer proof Reference in provider SMS/bank record Payer name (optional)

Register staff account

Full nameUsernameEmailRoleBrand accessTemporary password

Edit staff access

RoleBrand access

Saving access changes signs this staff member out of existing sessions.

Configure role

Role codeResponsibility levelDisplay nameDescription

Allowed workspaces and capabilities

A custom role can only use permissions supported by its responsibility level. Existing safety rules and approvals still apply.

Register company / brand

Registration creates an isolated company profile. Configure its services, payments and communication channels before operations begin.

Brand codeDisplay nameLegal registered nameHTTPS websiteContact email